By accessing or using our website () and purchasing our products, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. General Information
Jouissance Parfums (Jouissance London Ltd) is a perfume brand based in London, offering unique fragrances inspired by literature and art. Our e-commerce platform allows customers to browse and purchase our products online.
2. Orders and Payments
- All orders placed on our website are subject to acceptance and availability.
- Prices are listed in GBP (£), USD ($) and EUR (€) and include applicable taxes unless stated otherwise.
- We accept payments via major credit/debit cards and PayPal. All transactions are secure and encrypted.
- Jouissance Parfums reserves the right to refuse or cancel an order if fraudulent activity is suspected.
3. Shipping and Delivery
- We offer domestic and international shipping. Shipping costs and estimated delivery times are displayed at checkout.
- International orders may be subject to customs duties and taxes, which are the buyer's responsibility.
- Please note that customers in the European zone may be affected by Brexit-related customs charges. We recommend checking your country's customs policies for specific details on any applicable fees.
- Jouissance Parfums is not responsible for delays caused by couriers or customs.
4. Returns and Refunds
- Unless the item is defective or damaged upon arrival, we do not offer returns or exchanges on fragrances once the cellowrap has been opened.
- Unless the item is defective or damaged upon arrival, we also do not offer returns or exchanges on the rare books and Jouissance publications given their delicate nature.
- Unless the item is defective or damaged upon arrival, we are unable to reimburse the shipping costs associated with your order if you choose to cancel, return, or exchange it. Any shipping and customs charges incurred due to cancellations, returns, or exchanges for reasons other than the above are the buyer's responsibility.
- If you receive a damaged or incorrect item, please contact us within 7 days of delivery with proof of the issue.
5. Intellectual Property
- All content on our website, including images, text, and branding, is the property of Jouissance Parfums and may not be used without permission.
6. Privacy Policy
- We collect and process personal data in accordance with our Privacy Policy, available on our website.
7. Limitation of Liability
- Jouissance Parfums is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
8. Governing Law
- These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of London.
9. Changes to Terms and Conditions
- We reserve the right to update these terms at any time. Continued use of our website constitutes acceptance of the revised terms.